Mark Miller is a business leader, best-selling author and communicator.
Mark began his Chick-fil-A career working as an hourly team member in 1977. In 1978, Mark joined the corporate staff working in the warehouse and mailroom. Since that time, he has provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, and today he serves as the Vice President for the newly formed Organizational Effectiveness function. During his time with Chick-fil-A, annual sales have grown to over $4 billion. The company has more than 1,600 restaurants in 39 states and the District of Columbia.
Mark began writing about a decade ago. He teamed up with Ken Blanchard, co-author of The One Minute Manager to write The Secret : What Great Leaders Know and Do. Today, almost 400,000 copies of The Secret are in print, and it has been translated into more than 20 languages. Recently, he released The Secret of Teams which outlines some of the key lessons learned from a 20 year study on what makes some teams outperform the rest. His newest book, Great Leaders Grow : Becoming a Leader for Life, was released in February 2012 and was co-authored with Ken Blanchard.
In addition to his writing, Mark loves speaking to leaders. Over the years, he’s traveled extensively around the world teaching for numerous international organizations. His theme is always the same: encouraging and equipping leaders. His topics include leadership, creativity, team building, and more.
Mark has an active lifestyle. As a photographer, he enjoys shooting in some of the world’s hardest-to-reach places, including Mount Kilimanjaro, Everest Base Camp and the jungles of Rwanda.
“Great Leaders Serve” is a statement that catches some leaders off guard. It’s not always the first thought that comes to mind when you think about leadership. It may even seem counterintuitive. The truth is the best leaders are servant leaders – those willing and eager to put the needs of the people they lead ahead of their own needs, desires and ambition.
When we say, “Great Leaders Serve,” we’re referring to both an attitude – an underlying desire to serve – and specific practices the best servant leaders exhibit on a regular basis.
We’ll unpack each of these practices in the months to come.
As you and I become leaders capable of embracing the attitude and delivering on these strategic practices, we will release tremendous reserves of potential into our own leadership, those we lead and the organizations we serve. That’s ultimately the goal of Great Leaders Serve – to unleash the potential of servant leaders, and as a result… change the world!
About The Logo
While searching for a mark to embody the spirit of Great Leaders Serve, we explored scores of ideas – some very literal and others more abstract. In the end, we selected the lightning bolt within a shield. Why these images?
Servant leadership, like lightning, contains tremendous amounts of potential. When we harness that potential, we can create a powerful force for positive change.
The shield conjures up the idea of a warrior, a clan or perhaps a crusader advancing an idea or a cause – maybe even a movement. We can envision a day when the world leads differently; a world with a new definition of leadership. A global movement of leaders who are living testimonies to the idea that Great Leaders Serve!